Human Resources in the Aviation Industry

gracious Resources in the Aviation Industry Submitted to Mrs. Jasmina Popov-Locke Submitted by Maha A. Jammoul CONTENTS Introduction3 recruitment and plectron Process. 4-12 Effect of recruitment, alternative, and c all in all into questioning carry step forwardes on sou-west Airlines 13-17 finis 18 Bibliography. 19 INTRODUCTION human organism resources is a in truth key and essential element of either billet. In the aviation intentness, it plays a vital aim bulge-of-pocket the contribution it assimilates to the over-all employee-firm relationship.Human resources concern the human face of managing enterprises and employees relations with their firms. It harbors sure that the employees of the company ar cosmos utilize in such a fashion that the employer obtains grea essay possible benefit from the employees abilities and the employees, on the former(a) hand, obtain optimum material and psychological rewards from their various(prenominal) work. This assignment leave alone be covering individually stage of the recruitment and excerpt inspection and repaires in ordinary terms with applicable examples give from the aviation manufacture to support its description.An ex aimation of how the recruitment, alternative, and audienceing unconscious moldes stub affect the appendage of an organisation within the aviation industry result be provided as thoroughly. P2 Describe the recruitment and selection affect followed by aviation giving medications in enunciate to tackle obligations. HUMAN RESOURCE PLANNING Human Resource Planning complicates forecasting the number and miscellaneas of employees that for adhere be required in the future and to what effect the granted demand is likely to be met. Basically, it wraps somewhat the composition of number of workers, type of workers, skills indispensable, and cost-factor included in such fulfill.The Human Resource Planning helps in the following argonas when it comes to decisio n- fashioning 1. recruitment 2. Avoidance of redundancies 3. Training numbers game and categories 4. Management development 5. Estimates of labour costs 6. productiveness bargaining 7. Accommodation requirements some important points ? Human Resource Planning needs continuous readjustments due to instability of an organisation goal and un authorizedty of the environs of the business. ? HRP is complex because of many independent variables involved in it such as invention, population compounds, consumer demand, etc. A feedback mustiness be included in aspect the objectives be to be modified due to the plans inability to be fulfilled. recruitment Recruitment is basically the archetypical get going in the military operation of filling a vacancy. It includes examining the vacancy, considering sources of capable views, and contacting candidates and attracting applications from them. ? If the vacancy is excess to the save workforce 1. A new employee is demand 2. A comp iled channel stipulation is needed SOURCES ? Headhunting This attend to is also known as executive look for where it is believed that he best candidates be those who be victorious in their current business concerns and are not mentation of moving elsewhere instead of those who are replying to advertisements and are looking for demarcations in any other ways. ? advertise It is the most popular method o recruitment wherein the vacancy is advertised and candidates are invited to apply to the company. Few pointers on Advertising ? The advertisement should micturate a put-on specification and a personnel specification contained in it. ? The advertisement must appear in the appropriate publication. Experiments regarding resolution to different sizes, headings, wording, page position, etc should be finished. ? Careful records ab proscribed the advertisement should be kept. ? The response should be analyzed. ? Courteous letter must be sent to rejected candidates. Processes inv olved in Recruitment ? Application Candidates fill up application forms or submit their curriculum vitae. ? Initial covert Screening out totally irrelevant applier is by during the recruitment attend especially when the geological formation has spirited number of applicants to be assessed in the selection process. SELECTIONIn the process of selection, the candidates for the specific logical argument result be assessed and filtered out base on their level of compatibility with the organization or firm as a exclusively. Common stairs run throughn by Manager in the alternative Process 1. Comparing of application forms and looking for candidates exhibiting suitability for the job. 2. Making a list of candidates to be interrogateed and a list of rejected applicants (Short-listing). 3. Deciding what type of interview should be given and what test should be used. 4. taking down notes on the applicants performance in the interview and tests. ? Interview MethodThis is the most common method used. The interview is conducted by the recruiter and types of interview vary from one organization to another e. g. individual, conquestive, panel. In this method, the applicant volition be answering questions given by the interviewer wherein his/her communication skills and job knowledge leave alone be put to test. ? psychometric Testing Method In this method, applicants will be assessed based on their personalities and their ability to fit in the organization. ? Aptitude Testing Method Skills of the applicants are creation assessed in this given method. ? In-tray Exercise MethodExercise or activities will be given to the candidates which will visualise their performance level on the job they will be handling. ? presentation Method Skills and ideas of candidates will be evident in this type of selection method. Organizations utilize this type of method are more subsequently a persons productive ideas than his/her schoolman proficiency. ? Medical Tests Proce ss Medical tests are enduree for the employer to ensure that the applicant is free from any catching disease that may harm other sight in the organization. This test is also through for jobs that condition astir(predicate) some medical standard that the applicants must meet such as pilots and the like. earth Checks Process Background and security checks are macrocosmness performed to assess an applicants sterility and to avoid any broad of threat to an organization. It is a very crucial part of selection when it comes to certain types of industry such as the aviation industry where it is prone to threats and attacks. ? indite scrutiny Process Psychometric and aptitude testing methods glide by under this process. This examination process helps in assessing the over-all job knowledge of the candidate and based on this, the organization will be able to determine is/her compatibility and qualification. HIRING When the suitable candidate emerges from the selection process, a job tolerate must be legitimate by him/her. The job offer might be 1. Oral 2. Written The initial job offer must include 1. The wage or salary offered 2. Name of the job and any special conditions 3. Condition of the employment, hours, holidays, bonuses, and fringe benefits 4. Provisos must be stated 5. Date and time to get in touch again in example the applicant asks time for consideration of the job offer.If the applicant accepts the initial offer, the conditions and everything that is stated in the letter will be made official and its accuracy is very important for it will be regarded as a permanent record. ? Induction This is the process of receiving the employees when they begin work. Theyll be introduced to the company and colleagues and informed of the activities, customs, and traditions of the company. ? Follow- up In this process, the employee will be asked about how he/she feels about the job and his/her progress to the present time.Reviews and comments on the employe es will be asked for from the immediate superiors. A proper and adequate cooking will be provided for some employees by the organization if needed and sometimes, switching of jobs or stations takes consecrate depending on where the employer molds the employee performs and excels the most. SOUTHWEST AIRLINES RECRUITMENT AND SELECTION transit HUMAN RESOURCE PLANNING ? souwest Airlines go after the creative kind of great deal and those who get hold of an attitude. ? The company stopping point plays an integral part in the business and thats why flexible and unconventional ideas are welcomed by the rganization. ? This airline gives importance to its fun-LUVing culture. RECRUITMENT ? Online resumes are existence accepted by southwestern Airlines which includes uploading your resume, cutting and pasting, or using their Resume Wizard. ? Advertisements on jobs available can be seen on their website ? all(prenominal) job specifications, requirements, and benefits are found on the ir website ? kindle applicants can choose a specific job, register, and make an account as a job quester on their website. Submission of resume online is followed if the applicant is genuinely interested. SELECTION A screening-meeting is held for all those who wish to hook up with the southwestward Airlines group wherein requirement teaching and conditions on how to get the job will be received during this process. ? A background check and drug test will be undergone during the interview process which is one-on-one. calamity to pass the tests will automatically remove the applicant from consideration. ? A class or training depending on the selected job should be attended and passed during the last process of selection in the souwest Airlines. ? Unconventional and creative applicants are a major consideration to the airlines. Applicants who dont have sense of humour and a care-free attitude are not being selected by the organization for those type of applicants contradict wit h the culture of the organization. HIRING ? trading offer letters are being given to the suitable and accepted applicants which includes all the necessary information needed about the job and the terms and conditions. ? An introduction takes place for newly hired applicants in the south-west Airlines. ? People-skills courses at the University for People, souwests training midway in Dallas, are being gone through by employees once they are hired.M1 Explain how recruitment and selection and interviewing processes can affect the operation of a specified aviation organization. Southwest Airlines Operations is all about the over-all performance and skillfulness of the employees comprising the organization. How activities and things work out in Southwest Airlines is chief(prenominal)ly based on its workforce since first of all, its in an intangible asset type of industry, the aviation industry. Operations basically point to activities wherein the services and products being pro vided by the airlines.It mainly deals with the modal value or how the services and products are being offered or provided. EFFECT OF SOUTHWEST AIRLINES RECRUITMENT AND SELECTION make ON ITS OPERATIONS grade BY STEP PROCESS PLANNING ? Right type of candidates are being targeted to attract for recruitment ? Expenses are being minimized due to the initial training and keen what type of applicants to go after RECRUITMENT ? manufacture and right kind of advertisements are being distributed as a result of the effective planning make in the first place ? Right tag or organization depiction is being project through the advertisements ?Right type of applicants are being attracted SELECTION ? Methods used directly filter out irrelevant candidates and leave the most suitable ones empennage ? Having the most suitable applicants are being based on the effective selection method used by Southwest Airlines depending on the standards and culture requirements being tackled in the first proc ess which is planning. HIRING ? Right hiring process brings about employee satisfaction ? Employee satisfaction results in effective employee performance ? Effective employee performance results in soundly businessEFFECT ON THE OVER-ALL OPERATIONS AT SOUTHWEST AIRLINES 1. extravagantly rank in customer service ? Southwest Airlines principle of putting the employees first which is a part of their recruitment and selection process brings about the concept of them having high ranks when it comes to customer service. Since they take adept care of their employees, they assume that this care will be passed on as well to the customers by the employees. The employees in this organization take a good care of their customers because the employer is taking care of them in the first place. . Ranked Number One in Americas Happiest Airlines for spend Travel by Forbes for the third consecutive twelvemonth ? The recruitment, selection, and interview process at Southwest Airlines is a very evide nt cause of this ranking. This is an effect of having their fantastic recruitment standard which is to go after people who dont take themselves too ill and have the care-free spirit. The people that they have recruited carry on with them a sense of humour which makes the travel consider for their customers more fun and joyous. During interview, the candidates are being asked about how theyve used their sense of humour during difficult situations. On the other hand, those who walk in over-dressed are asked to change to Bermuda shorts wherein candidates who refuse to do so are automatically disqualified. In here we can see how evident happiness and fun is being observe throughout their recruitment, selection, and interview process. ?Hence, the success in their recruitment, selection and interview process brought about this effect through having the right and most suitable applicants joining their trading operations 3.Profitable business for 42 years now ?The success of their bus iness is a by-product of the HR discussion sections works. The whole process starting from planning up to hiring which is held responsible by the People discussion section is what made the company successful and profitable for a long period of time. They had the specific workforce they needed which was brought about through the recruitment and selection process. They obtained maximal benefit from their workforces skills and abilities and because of this, they are having a fruitful business. 4. Friendly employee-customer interaction The Southwest Airlines employees are being trained on their social skills and abilities. They are actually hired based on their inter-personal skills and comradely attitude. With that being said, they are able to maintain a healthy and prosperous relationship with their customers. Being weaponed with the social skills needed, they find it easy to be friendly and real when dealing with passengers. 5. Satisfied employees ? The CEO of Southwest Airline s, Gary Kelly, visits his employees randomly and from time to time to check on them and their performance.He asks them on how they are doing and feeling. Having that kind of communication which is face-to-face between the employer and his employees is what drives the employees to be more at rest and motivated. What Gary Kelly is doing is a part of the employer care in the follow-up which go under the last part of the recruitment and selection process better known as hiring. The wages, incentives, bonuses, pensions, Southwest Citizenship, career developments and all other offers is what is behind the well-to-do employees of Southwest Airlines.Again, we can see what the effect of the whole recruitment and selection process was. It resulted in highly satisfied employees. 6. Good employee performance ?The performance of the employees in their respective jobs is the core operation in the airlines. Southwest Airlines is very fortunate to have a good or, in my opinion, a great workforc e performance. wherefore is this so? We fall back to the same purposeless reasonrecruitment, selection, and interview process held by the HR department. Going back to the previous point, employees are satisfied and motivated.Obviously, contented employees end up performing well for their jobs. They do whatever is assigned and expected from them in an effective manner. For Southwest, it works well for them since their workforce is render with the talent, attitude, and creative thinking that meet their business needs. As a proof for this, a flight attendant onboard Southwest Airlines rapped the safety instructions to be followed by the passengers. This is a job well-done for the airlines because the employee made use of his creativity to please and satisfy the passengers. 7.Right and accurate carry image is being projected to the public ? Through the employees and the advertisements being send out, the culture of the company is being reflected to the public. The idea of what the c ompany is all about and what is its tradition is being conveyed to the mass and this brings about a positive brand image and a positive word of mouth. not only that, the operations in Southwest Airlines have everything to do with their culture that is being initially set during the planning stage of the recruitment and selection process and is being observed until its last part.So, the friendly and happy interaction between Southwest Airlines employees and passengers plants the positive, fun-loving, creative culture of the airlines in the passengers minds. 8. The accurate culture of Southwest Airlines which is fun-LUVing is being continually set ? While the recruitment, selection, and interview process of the Southwest airlines continues on observing its optimum vas which is their culture, their type of people are being infinitely pinched to them. Through this, the type of workforce present enables the company to have its culture set straight-out.As far-off as Southwest airline is concerned, until now, they are pacify successful in setting their culture and making the mass get their idea behind it. They cant be successful with doing so without their employees complying and demonstrating that kind of culture which all turns back to the HR as their responsibility to recruit and hire those people who are capable of adapting to their fun-LUVing culture. CONCLUSION The Human Resource subdivision is responsible for the Recruitment and Selection Process of an organization.They make sure that the appropriate applicants are being drawn to them through their advertisements and culture set which is all done during the workforce planning process. The recruitment and selection process varies from one company to another but normally it involves four immediate steps workforce planning, recruitment, selection, and hiring. During this process, the main goal of the firm is to get the best candidate possible for a designated job. Getting the best applicant depends on the standards and culture of an organization.In the aviation industry, it is very important for the human resource department of any organization to be able to get the workforce that meets their business needs since they offer an intangible service and experience. This service is what puts them either ahead or behind the aspiration in the industry. The recruitment, selection, and interview at any given organization and in any type of industry will shape how the operations in that certain company take place and how activities and jobs run smoothly or roughly. BIBLIOGRAPHY Human Resources Management (Graham Bennett, 1998)Mrs. Jasmina Popov-Lockes PowerPoint Presentation (Outcome 1) http//swamedia. com/channels/Corporate-Fact-Sheet/pages/corporate-fact-sheetdistinctions http//www. arichall. com/academic/papers/om5210-hrm. pdf http//www. wikihow. com/Become-a-Southwest-Airlines-Flight-Attendant http//www. indeed. com/forum/cmp/Southwest-Airlines/southwest-airline-hiring-process/t255708/ p9 http//www. newteacher. com/obooks/Chapter_5/iaculture. hypertext mark-up language http//www. news. com. au/breaking-news/bored-flight-attendant-raps-safety-briefing/story-e6frfkp9-1111119158261 www. southwest. com